French Furniture And French Beds From Newtons Furniture
French Furniture And French Beds From Newtons Furniture

Call us Call Us - 01626 333006

 

Thoughtful White Glove Delivery Service

Free Delivery

 

Your order and delivery are important to us. So we make sure everything goes as smoothly as possible so that you can join the growing list of happy customers all over the UK who return to us again and again and recommend us to their family and friends. 

We know that the delivery of your furniture or accessories is crucial to your satisfaction and happiness as our customer and every care is taken to ensure that this is the ‘icing on the cake’ of your shopping experience with us. Once you order has arrived with us we will clear your goodies for delivery with our Delivery Team who offer a 'White Glove Delivery Service' at no extra charge.

We understand that our delivery teams are the face of Newtons, the people you actually get to meet and. If you do have a delivery request, however big or small please do let us know. Maybe you just need the team to be extra quiet. Or perhaps you're worried that you will have to assemble the furniture on your own (you won't have to by the way, our teams do this for you).  Whatever the request we are here to help and promise to do everything in our power to make the delivery perfect. Don't forget we also offer a Full Money Back Guarantee, please see our Returns section for details.

 

 

 OUR DELIVERY PROMISE -  UK WHITE GLOVE DELIVERY SERVICE

 

All our delivery teams are friendly, polite and extremely helpful and all carry mobile phones in case there is a need to contact you. Unlike many furniture retailers we offer a ‘ White Glove Delivery’ and not a ‘Drop Off’ service, our delivery technicians will deliver your furniture to the room of your choice, unwrap the pieces, position them within your room and then take away all the packaging for you once you have had the chance to inspect your wonderful new purchases. The only pieces of furniture that will require assembly are our beds and some wardrobes which you will be pleased to hear are assembled as part of our delivery service. For all in stock furniture WE PROMISE:

 

  • To deliver to you within a maximum of 14 working days for most UK mainland postcode areas, 21 days for some Scottish/Cornish postcode areas and up to 28 days for Ireland and Northern Ireland.
  • To contact you by telephone or text to arrange an delivery date, offering a day along with a 2-3 hour time slot.
  • To deliver all your goodies to the room of your choice.
  • To Assemble your bed for you.
  • To Unwrap all items to allow you to inspect your goodies.
  • To remove all the packaging from your home.

NB. Out for stock items may take 2-12 weeks to arrive into stock but once received into the warehouse the same promise applies.

 

DELIVERY FEES

  • Orders Over £999  - Free Delivery
  • Delivery to England and Wales for orders under £999 - £49.00
  • Delivery to Scotland for orders under £999 - £59.00
  • Delivery to Northern Ireland - £234.00
  • Delivery to Ireland - £249.00

*Please note we are unable to deliver to other UK Islands

 

DELIVERIES FOR ACCESSORIES

All Accessories are delivered FREE of charge via courier direct to your home.

 

PRE DELIVERY CHECK LIST

 

Please let us know once you have placed your order if you have any specific delivery requests or special instructions. These requests will then be picked up by our distribution team when your order is ready to be delivered to you. Please tell us anything that you feel might help with your delivery. Like what floor are we delivering to? Is there more than one flight of stairs? Are there any parking restrictions at your property? Is access via a lift? The more the delivery company know about your home, the smoother the delivery process. 

 

  • PROTECT YOUR FLOORS - Our delivery teams will most likely have to make several trips through your house to fulfil your delivery. They are extremely careful and will wipe their feet but due to Health and Safety reasons they are unable to remove their shoes. As a consequence we do recommend covering your floors adequately to protect your lovely carpets or flooring.

 

  • BREAKABLE OBJECTS - Our specialist delivery teams are well trained and extremely careful in your home. To be on the safe side we do recommend removing breakable ornaments, pictures, mirrors etc en-route to your desired delivery room of choice before the delivery team arrives especially if you have ordered large pieces of furniture.

 

  • ACCESS INSIDE YOUR HOME - The is no greater disappointment than finding your furniture is too large for your room or that access is too tight. Potential areas of concern to look out for include twisting passages, low or narrow doorways and turns on stairs. Our delivery teams are very experienced and will access the delivery route to your room of choice when they first arrive with you. If access is of concern or they feel there is a risk of danger to your proerty or themselves they will advise you straight away. If delivery to the room of your choice is not possible the team will leave the furniture in a place of your choice or if preferred, return it to our warehouse.Please be aware that if we can't deliver to your requested room we will either leave the furniture at a place convenient to you or return it to the warehouse whichever you would prefer. 

 

  • ACCESS ISSUES AND CUSTOMER DECLARATION - Our delivery teams are experienced and well trained. They will always do whatever possible to ensure your furniture is delivered to your room of choice in a professional and friendly manner. Some of our furniture is very large and our teams dedication to delivering could sometimes result in the odd mark on your wall especially if access is tight. If access is deemed to be difficult they might ask you to sign a declaration waver accepting responsibility for any unlikely accidental damage to your property prior to entering your home. We appreciate this might cause you concern and if you prefer not to sign it the team can deliver to your front door or if you prefer, your furniture can be returned to the warehouse.

 

  • PARKING - We'd hate to let you down. If your home has parking restrictions please do let us know in advance so that we can plan your delivery. If a parking permit is required please provide this for our drivers.

 

  • FAILED DELIVERIES - We understand that from time to time, plans do change and we are happy to re-schedule your delivery if something comes up. However, please let us know! There are costs to us as a business when deliveries fail. If you do need to make changes to your delivery date or time slot please contact us by 11am on the day prior to your delivery to ensure that we are able to cancel and reschedule it for you. 

 

  • DELAYING A DELIVERY AT CUSTOMERS REQUEST – If you order your furniture and realise you need a bit of extra time to finish your room just let us know. Projects often overrun which we totally understand and we’re here to help which is why we won;t charge you for storage.  We do also understand that like ourselves most people do work during the week and that time off for a delivery is not always entirely practical. We try to accomodate all delivery slot requests but cannot guarantee our 14 day Delivery Promise as it may take a little time to arrange specific date or time windows. 

 

  • DELAYED DELIVERIES - Although we do our utmost to ensure your goods are delivered at the correct time and on the correct date, occasionally delays do occur and as such we are unable to guarantee delivery slots, but our distribution service will of course deliver as soon as we can should a problem occur.

 

  • BEDS - Please remember that our beds are made to take standard UK Single, Double, King and Super King mattresses and are designed to have space around the mattress (up to 3cm each side) to enable you to change bedding and turn your mattress with ease.

 

Collecting From Us

You can collect your furniture directly from our warehouse in Tipton. Please be sure to bring photographic ID with you (drivers license/passport). This is essential for us to release your furniture to you. You can also send your own arranged transportation company to collect from us. We just need  24 hours notice from you confirming the name of the company who will be collecting along with the time and date of the collection. We will ask the collection driver to inspect your furniture in the warehouse on your behalf and take a signature from the driver to confirm that all goods have been collected and are in good order. Whether it’s yourself or someone on your behalf, please understand that no claims can be made for damaged goods once the collection note has been signed. 

Finally, we always strive to improve all aspects of our service and welcome feedback from all our customers. Should you have any suggestions which would help us refine our delivery system or if you would just like to tell us about your fantastic experience please email us at customerservices@newtonsfurniture.co.uk

 

 

 

OUR REVIEWS

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© Copyright 2002-2017 Newtons Furniture Company. All Rights Reserved. Registered in England, Company No.04909693 VAT No. 823366923
Head Office - 123 Queen Street, Newton Abbot, Devon, TQ12 2BN - Call 01626 333006