We Offer A Full Money Back Guarantee
The internet provides a very safe and secure way to shop, because you have not been able to see the items you have purchased from us you have 14 days from your delivery date to notify us in writing that you wish to return the items to us for any reason. We are happy to take items back into stock, and will refund the full amount inclusive of delivery fee if you return your items on the day of delivery to you. Items returned after this will be allocated a date for collection within 14-21 of the request for return but will incur a collection fee. Items returned at the time of delivery will not incur a collection fee and a full refund will be issued.
All items of stock are carefully checked before they are delivered to you, but should any of the pieces you have ordered arrive damaged we understand the disappointment you would feel and are happy to amend the problem in one of the following ways:
- We will reorder the damaged item and deliver it free of charge.
- If the damage is minor we will offer to have the piece repaired.
- If you wish to return the item, we will arrange a collection and refund within 14 days.
Unfortunately we are unable to offer refunds on Special Orders made to an individual customers requirements, this will be noted on your order form.
Collections fees are as follows:
- England & Wales - £80.00
- Scotland - £95.00
- Northern Ireland and Republic of Ireland - £180.00 for first 2 items and £72.00 per item thereafter
As a family owned company, we always handle all our customer queries as we would like our own to be dealt with, if you do have any issues that you would like to discuss please telephone us on 01626 333008 or email us at firstname.lastname@example.org.
We understand that life does not always go to plan, and that sometimes orders have to be cancelled, we are happy to cancel orders up until the date of your delivery and will issue a full refund of monies paid to us within 14 days.We are here to help and ask you to call us on 01626 333008 if you would like to cancel an order.