Hassle Free Returns
WE OFFER A FULL MONEY BACK GUARANTEE
It can be a worry buying a large investment piece of furniture from a website when you've never seen it or touched it before. What if you don't like it when it arrives? What if it's damaged? We understand your worries and have a wonderfully simple hassle free returns policy. If you don't like the colour, feel a piece is too large or for that matter too small for your room or simply just don't like it within the first 14 days after your delivery we will collect your furniture or simply ask you to post back accessories so that we can refund you. We are happy to take items back into stock and we will refund the full amount for furniture orders (inclusive of delivery fee) if you return your items with the delivery team on the same day as delivery to you. Items returned after this will be allocated a date for collection within 14-21 of the request for return but will incur a collection fee of £49.00.
All items are carefully checked before they are delivered to you, but sometimes accidents can occur in transit to your home. Should any of the pieces you have ordered arrive damaged we understand the disappointment you must feel and will promptly address the problem in one of the following ways:
- We will reorder the damaged item and deliver it to you free of charge and if the damaged item is usuable we will leave it with you until we exchange it .
- If the damage is minor we will offer to have the piece repaired for you.
- If you wish to return the item we will refund you in full inclusive of any delivery fees you have incurred.
Unfortunately we are unable to offer refunds on Special Orders made to an individual customers requirements but this will be will be explained to you when you place your order and also noted on your order form which we will pop in the post for you.
Collection fees are as follows:
- England & Wales - £80.00
- Scotland - £95.00
- Northern Ireland and Republic of Ireland - £180.00 for first 2 items and £72.00 per item thereafter
As a family business, we always handle all our customer queries as we would like our own to be dealt with, if you do have any issues that you would like to discuss please telephone us on 01626 333008 or email us at firstname.lastname@example.org. Remember we are here to help.
We understand that life does not always go to plan and that sometimes orders do have to be cancelled. We are happy to cancel your order up until the date of your delivery and will issue a you a full refund within 14 days. Unfortunately we are unable to offer cancellations to special order where the piece of furniture differs from that on our website We are here to help and ask you to call us on 01626 333008 if you would like to cancel an order.